The anatomy of an SME
Here’s what changed for a 15-person enrichment centre, six weeks in
Frontline - the work a customer pays forWork moves →
S1
Buying in
Sourcing tutors
5 days→1 day
S2
Doing the job
Status checks
Chased→Visible
S3
Delivering
Term reports
2 hrs→15 min
S4
Selling
Enquiry reply
4 days→Next day
S5
Looking after them
Re-enrolment
61%→78%
Support rows - they carry the whole business
Margin is what’s left at the end of the chain.
Next steps
Three things, in this order
- 01Pick the tier that matches your headcount.
- 02Book the discovery workshop - two hours, your team, no preparation needed.
- 03We confirm your co-funding rate with IMDA, then put the final figure in writing.
Nothing is asked of you beyond expressing interest, no commitment, no signature, no figure to approve. We call within one working day.


